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Privacy Policy

Grounded & Growing Coaching
Last updated: September 2026


Grounded & Growing Coaching takes your privacy and the protection of personal information seriously. This Privacy Policy explains what personal information I collect, why I collect it, how it is used and stored, and the rights you have in relation to your information. It applies to information collected through the Grounded & Growing Coaching website, through enquiries and communication with me, and in connection with the delivery of coaching services.


For the purposes of UK data protection law, Grounded & Growing Coaching is the data controller for the personal information described in this policy.

1. Information I may collect

The personal information I collect will depend on how you interact with Grounded & Growing Coaching.

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Website visitors and enquiries

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If you contact me through the website, by email or by another means, I may collect:

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  • your name;

  • your email address and/or telephone number;

  • information you choose to provide in your enquiry;

  • information about the child or young person you are enquiring about, where relevant.
     

Please avoid including unnecessary sensitive or confidential information in the initial website contact form.

Parents and carers
 

Where coaching is being considered or arranged for a child or young person, I may collect:

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  • parent or carer name and contact details;

  • the child's name and age;

  • relevant background information about the child;

  • information about the reason coaching is being considered;

  • consent information;

  • relevant communications relating to coaching;

  • information necessary to arrange and provide coaching sessions.

Children and young people
 

As part of providing coaching, I may hold personal information relating to the child or young person I am working with. This may include relevant information provided by their parent/carer or school and brief records relating to coaching sessions.

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Because some of this information may concern a child's emotional wellbeing, it may include information that requires additional protection under data protection law.

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I only collect and record information that is relevant to providing coaching safely and appropriately.

Information provided by schools
 

Where coaching is arranged through or takes place within a school, I may receive relevant information from the school, such as:

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  • the child's name, age and year group;

  • parent/carer contact information where appropriate;

  • the reason coaching has been suggested;

  • relevant information that may help me understand the child's needs;

  • information necessary for safeguarding or for the safe delivery of coaching.

2. How I collect information

Personal information may be provided:
 

  • directly by you through the website, email, telephone or other communication;

  • by a parent or carer when enquiring about or arranging coaching;

  • by a school where coaching is being considered or arranged;

  • through consent or information forms;

  • during the course of providing coaching services.

3. How I use personal information

I may use personal information to:

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  • respond to enquiries;

  • discuss whether coaching may be appropriate;

  • arrange and provide coaching sessions;

  • communicate with parents, carers and schools;

  • maintain appropriate coaching records;

  • provide appropriate updates about coaching;

  • review progress and next steps;

  • manage the administration of my coaching practice;

  • meet safeguarding responsibilities;

  • meet legal, professional and insurance requirements;

  • maintain the security and operation of the website.
     

I will only use personal information where I have an appropriate lawful basis for doing so under UK data protection law.

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Depending on the circumstances, this may include where processing is necessary to provide a service or take steps towards providing a service, where I have a legitimate interest in processing the information, where I have a legal obligation to do so, or where consent has been given.

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Where information requiring additional protection is processed, I will also ensure that an appropriate legal condition for processing that information applies.

4. Children's privacy and confidentiality

Grounded & Growing Coaching works with children and young people aged 6–16, so particular care is taken with their personal information.

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Coaching provides children and young people with a space in which they can explore their thoughts, feelings and experiences. I do not routinely share everything a child discusses during a coaching session with their parent, carer or school.

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Where appropriate, I may provide parents/carers and schools with general or high-level updates, themes, progress or suggestions that can help them support the child, while respecting the child's privacy and the coaching relationship.

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There are circumstances in which information may need to be shared without the child's agreement. This includes where I have a safeguarding concern, believe a child or another person may be at risk of harm, or where I am otherwise legally required to disclose information.

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Where coaching takes place within a school, I work within the school's safeguarding procedures.

5. Sharing personal information

I do not sell personal information.
 

Information may be shared where it is necessary and appropriate with:
 

  • parents or carers;

  • the child's school;

  • professional advisers, insurers or supervisors where appropriate;

  • service providers that support the operation of my business or website;

  • safeguarding professionals, statutory agencies or other appropriate organisations where there is a safeguarding concern or legal requirement.
     

Only information that is reasonably necessary for the relevant purpose will be shared.
 

Where third-party providers process personal information on my behalf, I take reasonable steps to ensure that appropriate data protection arrangements are in place.

6. Keeping information secure

I take appropriate steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
 

Coaching records are stored within a secure, encrypted folder and access is restricted.
 

I also take reasonable technical and organisational measures to protect electronic communications, administrative records and other personal information held as part of my practice.
 

If I become aware of a personal data breach, I will take appropriate action in accordance with applicable data protection requirements.

7. How long I keep information

Personal information is kept only for as long as necessary and in accordance with relevant professional, safeguarding, insurance and legal requirements.

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Coaching records relating to children and young people are retained until the young person reaches the age of 25. They are then securely deleted unless there is a legal or other legitimate reason why they need to be retained for longer.
 

Other personal information is retained only for as long as reasonably necessary for the purpose for which it was collected. For example, information relating to an enquiry that does not result in coaching will not be retained indefinitely.
 

I periodically review the information I hold and securely delete information that is no longer required.

8. Website analytics and cookies

The Grounded & Growing Coaching website is hosted on Wix.

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Wix may collect information about how visitors use the website, including:
 

  • site sessions and page views;

  • approximate visitor location;

  • traffic sources;

  • device information;

  • information about how visitors interact with the website.
     

Essential cookies and scripts may be used automatically where they are necessary for the website to function. Non-essential cookies used for purposes such as analytics or marketing will be managed through the website's cookie-consent mechanism and, where required, will only be used after the visitor has provided consent.

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You can manage your cookie choices through the cookie banner displayed on the website.

9. Marketing communications

Grounded & Growing Coaching does not currently use personal information collected through the website to send newsletters or other email marketing.
 

If I introduce marketing emails in the future, this Privacy Policy will be updated and appropriate consent and unsubscribe mechanisms will be provided where required.

10. Links to other websites

The website may contain links to other websites.
 

Grounded & Growing Coaching is not responsible for the privacy practices or content of external websites. You should review the privacy policy of any external website you visit.

11. Your data protection rights

Depending on the circumstances, UK data protection law gives you a number of rights in relation to your personal information. These may include:
 

  • The right to access – you can ask for a copy of personal information held about you.

  • The right to rectification – you can ask for inaccurate or incomplete information to be corrected.

  • The right to erasure – in certain circumstances, you can ask for personal information to be deleted.

  • The right to restrict processing – in certain circumstances, you can ask for the use of your information to be restricted.

  • The right to data portability – in certain circumstances, you can ask for information you have provided to be transferred to you or another organisation.

  • The right to object – you may have the right to object to certain uses of your personal information.

  • The right to withdraw consent – where information is being processed on the basis of your consent, you can withdraw that consent.
     

These rights are not absolute and whether a particular right applies will depend upon the circumstances and the legal basis on which the information is being processed.
 

To exercise your rights or ask a question about how your information is handled, please contact:
 

Grounded & Growing Coaching
Email: hello@groundedandgrowingcoaching.co.uk

12. Complaints

If you have a concern about how your personal information has been handled, please contact me in the first instance so that I can try to resolve it.
 

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

13. Changes to Policy 

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I may update this Privacy Policy from time to time to reflect changes to my services, website, working practices or legal obligations.

The latest version will be published on this website with the date it was last updated.

 
14. Contact

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If you have any questions about this Privacy Policy or how Grounded & Growing Coaching handles personal information, please contact:

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Grounded & Growing Coaching
Email: hello@groundedandgrowingcoaching.co.uk
Website: groundedandgrowingcoaching.co.uk

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